Soporte

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Activity overview

Latest activity by Soporte
  • Soporte created an article,

    How to get the official Giro d'Italia Virtual hosted by BKOOL bicycle?

     All Giro d'Italia Virtual hosted by BKOOL riders will use the official bicycle by default. If you are a BKOOL premium member, it will change automatically.

  • Soporte created an article,

    How do you get the official jerseys of the Giro d'Italia Virtual hosted by BKOOL?

    How can I get the official jerseys of the Giro d’Italia Virtual hosted by BKOOL? Which jerseys are available in each stage? Once I have obtained an official Giro d’Italia Virtual hosted by BKOOL je...

  • Soporte created an article,

    Do you need to be a BKOOL Premium subscriber to enter the Giro d'Italia Virtual hosted by BKOOL?

    You can be subscribed to the Giro d'Italia Virtual hosted by BKOOL without being a BKOOL Premium subscriber. Users who have a BKOOL Premium subscription benefit from a special entry fee for the Gir...

  • Soporte created an article,

    Have you still not found the answer to your query?

    If you have any doubts or concerns, please access the Help Centre for BKOOL, where you will find all the relevant FAQs available, as well as be able to consult with our agents via the Chatbot.  

  • Soporte created an article,

    How to pair a Smart trainer with BKOOL?

    Once you have logged in, you have to pair your device (trainer, bike, heart rate monitor, etc.) to the Simulator. To do so, the first time you open the Simulator, the following screen will be shown...

  • Soporte created an article,

    Which smart trainers and bikes are compatible?

    BKOOL is fully compatible with, and controls the resistance of the following trainers and bikes: https://www.bkool.com/en/compatibility?updateLocale=1

  • Soporte created an article,

    What is needed to take part?

    In order to take part, you must be aged 18 or older, use a compatible Smart Trainer or Bike, or have a power meter installed on your bike. To install the BKOOL software, you must have in your posse...

  • Soporte created an article,

    What is the refund policy?

    As stated in the Terms and Conditions for BKOOL, it will not be possible to cancel the agreement for access to the digital content related to the Giro d'Italia Virtual hosted by BKOOL, and therefor...

  • Soporte created an article,

    Which payment methods exist?

    The following payment methods are accepted:Credit/Debit card.Payment via Paypal.Giro d'Italia Virtual hosted by BKOOL only admits the following credit/debits cards as a payment method: Visa or Visa...

  • Soporte created an article,

    How can prizes be won in the Giro d'Italia hosted by BKOOL?

    In order to take part in the prize draws, you need to accumulate points. The more points you have, the more chances of winning prizes. Earn points for completing the stages of each Giro d'Italia Vi...