Soporte

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  • What are the minimum technical requirements necessary to take part in the Giro d’Italia hosted by BKOOL?

    What are the technological (Operating System) requirements necessary to take part in the Giro d’Italia hosted by BKOOL?   -Android The Simulator can only be run on Android devices with 7.0 or later...

  • Which smart trainers and bikes are compatible?

    BKOOL is fully compatible with, and controls the resistance of the following trainers and bikes: https://www.bkool.com/en/compatibility?updateLocale=1

  • How to pair a Smart trainer with BKOOL?

    Once you have logged in, you have to pair your device (trainer, bike, heart rate monitor, etc.) to the Simulator. To do so, the first time you open the Simulator, the following screen will be shown...

  • How to get the official Giro d'Italia Virtual hosted by BKOOL bicycle?

     All Giro d'Italia Virtual hosted by BKOOL riders will use the official bicycle by default. If you are a BKOOL premium member, it will change automatically.

  • How can prizes be won in the Giro d'Italia hosted by BKOOL?

    In order to take part in the prize draws, you need to accumulate points. The more points you have, the more chances of winning prizes. Earn points for completing the stages of each Giro d'Italia Vi...

  • What events have to be completed?

    The Giro d'Italia Virtual hosted by BKOOL is formed by three independent events; Grande Partenza parte 1 (from October to December), Grande Partenza parte 2 (from January to March), and Grande Arri...

  • How many times can a stage be repeated?

    A stage can be repeated as many times as you like, the best time will be the one which is registered in the rankings. Those users who have not completed all the stages currently available will alwa...

  • What is needed to take part?

    In order to take part, you must be aged 18 or older, use a compatible Smart Trainer or Bike, or have a power meter installed on your bike. To install the BKOOL software, you must have in your posse...

  • What is the Giro d'Italia Virtual hosted by BKOOL?

    The Giro d'Italia Virtual hosted by BKOOL is a non-competitive virtual cycling event that takes place in a simulated environment identical to the Giro d’Italia. It has an innovative technology that...

  • Which payment methods exist?

    The following payment methods are accepted:Credit/Debit card.Payment via Paypal.Giro d'Italia Virtual hosted by BKOOL only admits the following credit/debits cards as a payment method: Visa or Visa...